Returns & Exchanges
At Elinor Jewels, we want you to be completely enchanted by your new pieces. If you are not entirely satisfied, we offer a seamless return and exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the jewelry items you wish to return or exchange.
Prepare the Package
Carefully place the jewelry in its original Elinor Jewels velvet box and protective packaging to ensure it remains scratch-free during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection and Refund
Once our artisans verify the item's condition, we will process your refund or ship your new selection within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing